If you are having technical difficulties at any point during the process of getting signed up, onboarding, certifying, or servicing, you can contact us.
One of the best parts about being an Independent Contractor is that you get to choose the type of work you want to do. We are partnered with clients from an array of industries like Luxury Handbags, Cruise Lines, Coffee Shops, Tax Software, Theme Parks, Exercise Equipment, Donation Drives, Mega Churches, and many many more.
Our contracted companies include e-Commerce, Technology, Retail, Telecommunications, Travel and Hospitality, Financial Services, Utilities, Healthcare, and Automotive. Also, there are many top brands that consumers interact with on a daily basis.
Being an Independent Contractor means you are in control of the hours you work. As long as you can commit to at least 15 hours per week, you can work as many hours as you would like. You are able to service for more than 1 brand, so if you want to work 40 plus hours, you can. You will also be paid on performance and will receive incentives based on your performance. You will receive instructions on how to select a client, complete the voice assessment and the pre-assessment. Once you are qualified, you will enroll in their certification class.
We pride ourselves in providing access to some of the best certification courses available to learn all you need to know to be successful with your selected Client. You will spend time learning the systems you need, practicing call taking, and learning in depth about the client you have chosen to provide service for.
You will start earning revenue in certification class when taking live practice calls. This is typically the second week of certification. Once you have successfully completed certification, you will start selecting your full schedule.
Yes. You must live in The United States and be a United States citizen. You must speak English, however, you are allowed to know multiple languages as long as English is the primary language.
Our clients have high standards. Client Support Professionals (CSPs) provide customer support services for each client and has access to confidential information; therefore a background check is required to ensure that each potential CSP’s identity is confirmed and free from criminal history. Felonies and misdemeanors that include fraud are not permitted. The fee is $30 for the background check and it stays on file for 3 years.
You are unable to use a Mac. Some clients require a telephone, while others require a USB Headset and allow you to service through your computer. You will need hard-wired; high speed internet, an up to date laptop or desktop computer. At minimum a Intel Core i class or AMD APU class, 1.4 GHz dual core or better. No Atom, Celeron, Pentium, Opteron processors with 8gb of RAM.
No. Our team members, or CSP's, are independent contractors of JKC Services. You will receive 1099 for your prior year's compensation. You must pay all of your own taxes. There are quite a few tax perks for being an independent contractor. Check with your local tax advisor for more information regarding tax perks.
As much as you want. All of the clients have a minimum hour requirement which is usually 15 or 20 hours. You must work that to continue servicing that client. There are clients that have a weekly cap of 100 hours so if you're making on average $15.00 an hour times 100 hours you would earn $1,500 in a week. On the other hand, if you work 15 hours and make $15.00 you would earn $225 that week. It is totally up to you.
You will need to complete the admissions process, which can take as little as one day or as long as a week depending on how quickly you move through the steps. Once you pick your client, all that is left is your training and then you are earning money. The length of the training course varies with each client, so you will be able to find one to suit your needs.
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